Launching | Chief Customer Experience Officer Summit, Singapore, 25 October 2023

Share on:

Building a Culture of Customer Service Excellence: CCXO Summit

We are thrilled to host the Chief Customer Experience Officer Summit Singapore again on 25 October 2023! Building on our previous successes in Singapore in October 2022, and London in June 2023, we are confident to deliver an insightful day for C-Suite level CX leaders in the APAC region.

This summit will gather 60+ C-Suite leaders in customer experience at PARKROYAL COLLECTION Marina Bay, bringing together the Lightning Talks from industry-leading speakers, Roundtable Discussions with top-level peers & Networking Breaks and Lunch Buffet to connect and exchange ideas!

Photo 1. Panel Discussion
Photo 2. Roundtable Attendees from the CCXO Summit 2022

At the upcoming Chief Customer Experience Officer Summit, our focus will be on Building a Culture of Customer Service Excellence, with insightful topics covering CX Leadership, Customer-Centric Transformation, Customer Lifetime Value & Customer Demands.

Don’t miss out on this invaluable opportunity for you or your CCXO to learn from and get heard by other top-level professionals in the customer experience field!

Check out the Speaker Line-up, and request the Summit Agenda: https://cxoinnovation.com/chief-customer-experience-summit-singapore

Register or nominate your CCXO by visiting: https://cxoinnovation.com/ccxo-singapore-registration


What We Will Cover

In the well-tailored agenda features 5 main topics presented by 12+ industry-leading speakers:

  • Key CX Trends, Insights and Forecasts: What top-level customer experience leaders need to know to navigate 2024
  • CX Leadership: Defining the cross-silo nature of effective customer experience efforts
  • Customer-Centric Transformation: Knitting customer and employee experiences together to scale customer-centricity cultures
  • Customer Demands: The role of CX in reducing “Failure Demand” and boosting “Value Demand”
  • Customer Lifetime Value: The importance of customer lifetime value for CX Leaders


To learn more about the event, visit the summit page at: https://cxoinnovation.com/chief-customer-experience-summit-singapore


Who Will You Meet?

This is a once-a-year opportunity to connect with top-level leaders from different organisations across various industries, all operating in the same CX world!

Check out who has already come aboard:

  • Chief Operating Officer, HSBC
  • Chief Product Officer, LINE MAN
  • Group Customer Experience Lead, bolttech
  • Head of Customer Experience, Singapore Pools
  • Regional Head, Voice of Customer, Lazada Group
  • Global Experience Strategy & Design Lead, Roche
  • Head of Customer Engagement, Menarini Asia Pacific
  • Head of Consumer Experience, Reckitt
  • Director, Product & Design, Flash Coffee
  • Global Director, Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
  • Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
  • Global Head of Customer Care, Thunes
  • Head of Omnichannel Experience & Innovation, IKEA
  • Director, Global Consumer Relations, Haleon
  • Director, Digital Product & Experience, Aesop

Join the gathering or nominate your CCXO now at: https://cxoinnovation.com/ccxo-singapore-registration


Why the CXO Innovation Summits

The Chief CX Officer Summit is featuring the following highlights:

  • Unrivalled Summit Experience: Through engaging presentations, roundtable discussions and networking sessions, all the attendees can enjoy learning, connecting and exchanging ideas with other C-Suite professionals. The esteemed PARKROYAL COLLECTION Marina Bay provides the perfect platform for CCXOs to immerse themselves in this inspiring day.

  • Premier Gathering of Top-Level Executives: With an exclusive invitation-only attendance of 60+ C-Suite leaders, this summit offers the best-curated space to gain valuable insights and share challenges with fellow CX experts.

  • Concurrent Summits with Transformation Leaders: At the same time, the Chief Transformation Officer Summit will be taking place in the next room! And the adjoining Networking Breaks and Buffet Lunch will create an exceptional assembly of 120+ business leaders from Singapore and the APAC region!

Join the CXO Community

The Chief Customer Experience Officer Summit Singapore & Chief Transformation Officer Summit Singapore are unmissable chances to meet up with C-Suite executives in Singapore in late 2023! We will gather 120+ CX & transformation leaders that seek a competitive edge and foster innovation in their organisations. Featuring industry-leading speakers, insightful sessions, and extensive networking chances, attendees will gain valuable takeaways and actionable strategies. Save the date and seize this thrilling opportunity!

The CXO Innovation Team is honoured to host this exclusive and captivating community once more. Join our LinkedIn CXO Community and stay tuned by following our social media for more exciting updates:

Connect with CXO:

Read More

Check out the report & guide from Zendesk about CX Transformation & AI application on the entire service experience.