Chief Customer Experience Officer Summit (CCXO)

Orchestrating a Culture of Customer Experience Excellence

Singapore | PARKROYAL COLLECTION Marina Bay | 25 October 2023 | #ChiefCX

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In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer (CCXO) is to align departments with a customer-centric culture and build unprecedented customer relationships.

Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges CCXOs are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.

See who’s attending this year HERE.

Exclusively for C-Suite executives from Brands. All participants are required to prove their level of seniority to validate their passes. Register Now!

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C-Suites Attendees
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Hours of Networking & Deep-Dive Sessions
Concurrent Summits

Confirmed Speakers

Tom Blackman
Head of Global Accounts, Asia Pacific & Japan, Zendesk
[Software Development]
Lino Ahlering
Chief Customer Officer, Daraz (Alibaba Group)
Pamela Choong
Head of Customer Experience, JTC
[Government Administration]
Kean Yew Lim
Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
[Food & Beverage Services]
Andrea Linander
Group Customer Experience Lead, bolttech
Fabian Lua
Chief Product Officer, LINE MAN
[IT & Services]
Upma Vermani
Director, Membership Performance, Adidas
[Sporting Goods]
Kailash Joshi
Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
Kaisen Wang
Director, Product & Design, Flash Coffee
[Food & Beverage Services]
Sarindar Kaur Frost
Head of Customer Experience, SEA, Maersk
[Transport & Logistics]
Bharati Amarnani
Senior Director, Customer Support, Coda Payments
Jed Casey
Global Experience Strategy & Design Lead, Roche
[Biotechnology Research]
Babul Balakrishnan
Global Head of Customer Care, Thunes
Aarti Nagarajan
Global Head of Digital New Business Models & Innovation, Shell
[Oil & Gas]
Nicholas Kontopoulos
Vice President, Marketing, Asia Pacific & Japan, Twilio
[IT & Services]



PARKROYAL COLLECTION Marina Bay, Garden Ballroom (Level 1)

6 Raffles Blvd, Singapore 039594

Who's Attending

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Summit Agenda Open!

Check out the full summit agenda & see what we will covered on the day!

Join the CX leaders from Singapore Pools, HSBC, DHL, Lenovo, AESOP, Lenovo, CRBE, UOB & more!