Chief Customer Experience Officer Summit

Building a Culture of Customer Service Excellence

Singapore | PARKROYAL COLLECTION Marina Bay | 25 October 2023 | #ChiefCX

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In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer is to align departments with a customer-centric culture and build unprecedented customer relationships. Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.

Exclusively for C-Suite executives from Brands. All participants are required to prove their level of seniority to validate their passes.

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C-Suites Attendees
Concurrent Summits
Interactive Sessions

Previous Speakers

Rachel Chen
Chief Customer & Digital Officer, HSBC Life
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]
Tom Mouhsian
Principal Analyst, Forrester Research
[Research Services]
David Harling
Managing Director, APAC, MoneySmart
[Financial Services]
Alex Cringle
Chief Product Officer Stashaway
[Financial Services]
Beth Chim
Head of Enterprise Sales, Business Messaging, APAC, Meta
[Software Development]
Joey Tan
Head of Customer Experience, GXS Bank
[Financial Services]
Prashant Aggarwal
President & Chief Commercial Officer, Hyphen Group
[Financial Services]
Kian Foh Tian
Deputy CEO & Group COO, Collectius
Akhil Bhan
Group Head of Customer Experience, An Institutional Banking Group
Caroline Leong
Chief Customer Officer, TEEG
[Entertainment Providers]
Venaig Solinhac
SVP & CEO Adva, CMO, Re-Foods, Olam
[Food and Beverage Services]
Jason Huan
Chief Marketing Officer, Endowus
[Financial Services]
Ramesh Yadav
Chief Marketing Officer, Baidyanath Group
Jerome Goh
Senior Director, Innovation & Strategy, EPAM
[IT/ Design Consultancy]
Mimrah Mahmood
Senior Director and Partner, Meltwater
[IT & Services]

Previous Sponsors


PARKROYAL COLLECTION Marina Bay, Garden Ballroom (Level 1)

6 Raffles Blvd, Singapore 039594

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