Chief Customer Experience Officer Summit

Orchestrating Experiences that Win Business & Build Loyalty

London | Shangri-La The Shard | 6 June 2023 | #ChiefCX

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In a traditional set-up, siloed departments working in isolation can often forget the most important component of their business: the customer. The fundamental purpose of the Chief Customer Experience Officer is to align departments with a customer-centric culture & build unprecedented customer relationships. Join us at the iconic Shangri-La The Shard, London for this summit & discover how companies are organising and operating their customer experience functions. We will explore the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, & why employee experience is also a key factor.

Exclusively for C-Suite executives from Brands. All the participants are required to prove their level of seniority to validate their passes.

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C-Suite Level Attendees
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Back-to-back Summits

Previous Speakers

Katya Denike
Chief Product Officer, Holland & Barrett
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Sue Mountford
[Software Development]

Previous Sponsors