– The experience economy and why it matters more than ever
– The stated intent of CX leaders for the coming period
– What end customers want and what client side CX teams are asking for right now

– Why should we care about customer experience?
– Next big disruptor around the corner for CX?
– How do we measure the commercial benefit of CX?

Hear the panel of speakers and then ask your questions!

– We are all a little bit of Phy-gital…
– How have we successfully brought silos together to maintain pace and stay connected?
– What does great look like from a customer experience perspective in your organisation?

A 20-minute panel to set the scene followed by a 40-minute roundtable discussion with both speakers & attendees participating.

– Why is Customer Lifetime Value of so much importance now?
– How do you deliver on CLV when most execs are not there for the lifetime of the company?
– How we are breaking down the silos and working collaboratively?

A 20-minute panel to set the scene followed by a 40-minute roundtable discussion with both speakers & attendees participating.