Preview Agenda – Chief Customer Experience Officer Summit
Thursday 8 June, London, UK

09:30 - 09:50 | Arrival & Networking

09:50 - 10:00 | Chairperson Introduction & Overview

10:00 - 10:10 | Opening Speech - Trends & Forecasts for CCXOs from a Leading Research Firm

10:10 - 10:55 | Interactive Panel

CX Challenges: Keeping up with Realtime Data that is Constantly Changing

– Ensuring that customer relationship management doesn’t suffer as online spending becomes the norm
– Developing consumer-centric marketing in a cookie-less world
– How your brand can be more human in an increasingly virtual world

10:55 - 11:55 | Interactive Panel Leading to Roundtable Discussion

CX Insights: The Importance of Customer Lifetime Value for CX Leaders

– How to enhance the customer journey and lifetime value through a unified experience
– Understand the impact of the customer journey with mapping and analysis
– Connecting with the consumer better, making their journey smoother
– Developing insights into customers’ expectations and producing a solid foundation in competitive intelligence with an understanding of how disruptive competitors are creating value for their customers

11:55 - 12:25 | Facilitated Networking Session

12:25 - 13:25 | Interactive Panel Leading to Roundtable Discussion

CX Forecast: Breakthroughs with New Digital Advancements that Maximise Automation and AI to Guarantee a more Immersive and Personalised Experience for Customers

– Deliver digital strategies that compliment your brand by understanding exactly what the modern customer wants and expects
– Leveraging AI and machine learning to maximise personalisation and boost customer engagement for your organisation

13:35 - 13:40 | Closing remarks

13:40 - 15:00 | Executive Lunch

a BEETc. event

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