Chief Customer Experience Officer Summit

Orchestrating Experiences that Win Business & Build Loyalty

London | Shangri-La The Shard | 6 June 2023 | #ChiefCX

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In a traditional set-up, siloed departments working in isolation can often forget the most important component of their business: the customer. The fundamental purpose of the Chief Customer Experience Officer is to align departments with a customer-centric culture & build unprecedented customer relationships. Join us at the iconic Shangri-La The Shard, London for this summit & discover how companies are organising and operating their customer experience functions. We will explore the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, & why employee experience is also a key factor.

Exclusively for C-Suite executives from Brands. All the participants are required to prove their level of seniority to validate their passes.

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C-Suites Attendees
Concurrent Summits
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Confirmed Speakers

Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Nick Young
Chief Digital & Innovation Officer, President OKdo, RS Group
[Appliances, Electrical, and Electronics Manufacturing]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]
Tom Mouhsian
Principal Analyst, Forrester Research
[Research Services]

Previous Sponsors

Shangri-La The Shard, London, UK

Address: Level 34, Shangri-La The Shard, 31 St Thomas St, London SE1 9QU

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