Chief Customer Experience Officer Summit

Mastering Customer Experience: Empowering the Journey to Excellence

London | 15 May 2024 | #ChiefCX

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In a conventional setup, isolated departments operating in silos can sometimes overlook a crucial aspect of their business: the customer. The Chief Customer Experience Officer plays a vital role in fostering a customer-centric culture by aligning departments and cultivating unparalleled customer relationships. Join us at this summit to explore how companies are structuring and optimising their customer experience functions. Delve into the contemporary challenges that Chief Customer Experience Officers prioritise, gain insights into their approaches to measuring customer experience, and uncover the significance of employee experience as a pivotal factor.

This exclusive event is specifically tailored for esteemed C-Suite executives representing renowned brands. To ensure the caliber of attendees, all participants are kindly requested to provide proof of their seniority in order to validate their passes.

Half Day
C-Suite Level Attendees
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Back-to-back Summits

Previous Speakers

Katya Denike
Chief Product Officer, Holland & Barrett
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Sue Mountford
[Software Development]

Previous Sponsors