Chief Customer Experience Officer Summit

Building a Culture of Customer Service Excellence

London | 8 June 2023 | #ChiefCX

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Overview

In a traditional set-up, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer is to align departments with a customer-centric culture & build unprecedented customer relationships. Join us at this summit & discover how companies are organising and operating their customer experience functions, the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, & why employee experience is also a key factor.

Exclusively for C-Suite executives from Brands. All the participants are required to prove their level of seniority to validate their passes.

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C-Suites Attendees
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Interactive Panels

Previous Speakers

David Harling
Managing Director, APAC, MoneySmart
[Financial Services]
Alex Cringle
Chief Product Officer Stashaway
[Financial Services]
Beth Chim
Head of Enterprise Sales, Business Messaging, APAC, Meta
[Software Development]
Joey Tan
Head of Customer Experience, GXS Bank
[Financial Services]
Prashant Aggarwal
President & Chief Commercial Officer, Hyphen Group
[Financial Services]
Kian Foh Tian
Deputy CEO & Group COO, Collectius
[FinTech]
Akhil Bhan
Group Head of Customer Experience, An Institutional Banking Group
[Banking]
Caroline Leong
Chief Customer Officer, TEEG
[Entertainment Providers]
Venaig Solinhac
SVP & CEO Adva, CMO, Re-Foods, Olam
[Food and Beverage Services]
Jason Huan
Chief Marketing Officer, Endowus
[Financial Services]
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
[Insurance]
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
[Banking]
Ramesh Yadav
Chief Marketing Officer, Baidyanath Group
[Manufacturing]
Tom Mouhsian
Principal Analyst, Forrester Research
[Research Services]
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]
Jerome Goh
Senior Director, Innovation & Strategy, EPAM
[IT/ Design Consultancy]
Mimrah Mahmood
Senior Director and Partner, Meltwater
[IT & Services]

Previous Sponsors

London, UK

Venue TBC by February 2023.

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