Launching | Chief Customer Experience Officer Summit, London, 6 June 2023

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Orchestrating Experiences that Win Business & Build Loyalty: CCXO Summit

We’re excited to announce the launch of the awaited Chief Customer Experience Officer Summit, taking place in London on 6 June 2023!

The CCXO Summit is a unique event designed for C-Suite level CX leaders and executives who are passionate about improving their customer experience strategy and driving growth through customer-centricity. In the half-day summit, attendees will have the opportunity to network with peers, share best practices, and hear from some of the brightest minds in the industry.

At Shangri-La The Shard, London, this gathering is set to be a captivating and stimulating assembly, encompassing a diverse range of sessions and keynote speakers that will delve into the most recent developments and advancements in the field of customer experience.

With an anticipated attendance of over 60 executives from various companies, attendees will be able to benefit from the knowledge shared by industry specialists, establish connections with peers, and acquire invaluable insights into the methods of cultivating innovation and progress within their organisations.


What We Will Cover

The CCXO Summit will feature keynote presentations, panel discussions, and interactive workshops covering topics such as:

  • Humanizing Customer Experience: A Roadmap to Achieving a Single Customer View
  • Innovating Customer, Employee, and Brand Experiences: Strategies for Success
  • The Critical Role of CX in Reducing ‘Failure Demand’
  • Navigating Realtime Data: Strategies for Managing Constant Change
  • Why Customer Lifetime Value is Key for CX Leaders
  • Aligning Your CX Strategies with Branding and Value Propositions for Maximum Impact
  • Maximizing Automation and AI: Breakthroughs in Digital Advancements

Visit the summit page to find out more about the event: https://cxoinnovation.com/chief-customer-experience-summit-london


Who Will Attend?

Our impressive list of speakers and attendees includes CX leaders from top companies across the industries:

  • Executive Director, Global Head of Customer Strategy and Experience, MSD
  • Chief Customer Experience Officer, Persimmon PLC
  • Head of Customer Experience and Digital, Westminster City Council
  • Group CEO, YES Energy Solutions CIC
  • Chief Customer Experience Officer, Junior Adventures Group UK 
  • Chief Digital & Innovation Officer, President OKdo, RS Group
  • Global Director 360 Customer Solutions, MSD
  • Head of CX, utilita energy
  • Global Head of Customer Experience, HSBC
  • Chief Product & Customer Officer and Co-founder, Wazoku
  • Chief Customer Officer, Dignity PLC

Don’t miss this opportunity to join the gathering of Chief Customer Experience Officers in London this June and gain insights from the best minds in the field!


Why CXO Innovation

The CCXO Summit features these advantageous attributes:

  • Exclusive Opportunity for C-Suite Executives: The invitation only registration guarantees that attendees will be surrounded by top-tier CX leaders who can provide distinctive perspectives and insights.

  • Unparalleled Experience at an Opulent Venue: At Shangri-La The Shard in London, we will provide a prestigious setting for a variety of sessions, roundtable discussions, and networking opportunities, giving attendees the opportunity to enjoy top-notch facilities and amenities.

  • Networking Opportunities with Other CXO Leaders: Participants will have the chance to interact and connect not only with their peers but also with those attending the concurrent Chief Transformation Officer Summit during the shared networking lunch. This joint networking session expands the possibilities for networking and fostering collaborations with leaders specializing in this particular area of expertise.


Engaging in the CXO Community

The CCXO Summit promises to be a valuable and engaging event for anyone looking to drive growth and differentiate their business through exceptional customer experiences. Given the impressive selection of keynote speakers, enlightening sessions, and plentiful prospects for networking, it’s certain that participants will depart with meaningful ideas and tactics that they can promptly implement. Register now to secure your spot and join us in London this June!

The CXO Innovation Team is delighted to have hosted an elite and engaging community once again. Please join our LinkedIn CXO Community, and stay tuned for more to come by following our social media accounts.

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Check out the report & guide from Zendesk about CX Transformation & AI application on the entire service experience.