In a traditional set-up, siloed departments working in isolation can often forget the most important component of their business: the customer. The fundamental purpose of the Chief Customer Experience Officer is to align departments with a customer-centric culture & build unprecedented customer relationships. Join us at the iconic Shangri-La The Shard, London for this summit & discover how companies are organising and operating their customer experience functions. We will explore the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, & why employee experience is also a key factor.
Exclusively for C-Suite executives from Brands. All the participants are required to prove their level of seniority to validate their passes.