Chief Customer Experience Officer Summit Singapore 2024

Chief Customer Experience Officer Summit (CCXO)

Orchestrating a Culture of Customer Experience Excellence

Singapore | 23 October 2024 | #ChiefCX

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Overview

In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer (CCXO) is to align departments with a customer-centric culture and build unprecedented customer relationships.

Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges CCXOs are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.

See who’s attending this year HERE.

Exclusively for C-Suite executives from Brands. All participants are required to prove their level of seniority to validate their passes. Register Now!

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Speakers

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C-Suites Attendees

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Hours of Networking & Deep-Dive Sessions

Concurrent Summits

Previous Speakers

Tom Blackman

Head of Global Accounts, Asia Pacific & Japan, Zendesk

[Software Development]

Lino Ahlering

Chief Customer Officer, Daraz (Alibaba Group)

[E-Commerce]

Pamela Choong

Head of Customer Experience, JTC

[Government Administration]

Kean Yew Lim

Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company

[Food & Beverage Services]

Andrea Linander

Group Customer Experience Lead, bolttech

[Insurance]

Fabian Lua

Chief Product Officer, LINE MAN

[IT & Services]

Upma Vermani

Director, Membership Performance, Adidas

[Sporting Goods]

Kailash Joshi

Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK

[Pharmaceutical]

Kaisen Wang

Director, Product & Design, Flash Coffee

[Food & Beverage Services]

Sarindar Kaur Frost

Head of Customer Experience, SEA, Maersk

[Transport & Logistics]

Bharati Amarnani

Vice President, Customer Support & Product Operations, Coda Payments

[FinTech]

Jed Casey

Global Experience Strategy & Design Lead, Roche

[Biotechnology Research]

Babul Balakrishnan

Head of Customer Experience Operations, Thunes

[FinTech]

Aakrit Vaish

Co-founder & CEO, Haptik

[Software Development]

Jimmy Pak

Staff Solutions Engineer, Twilio Segment

[IT & Services]

Zendesk

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world.

Google

Google Marketing Platform helps you plan, buy, measure and optimise digital media and customer experiences in one place. Google Marketing Platform helps you deliver more relevant and effective marketing, while ensuring that you respect your customers’ privacy and give them control over their data.

Asana

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 100,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky and Under Armour rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

Haptik

At Haptik, our singular mission is to help brands streamline customer communications with our Generative AI-powered omnichannel Conversational CRM, which drives faster issue resolution, a unified support experience, and high-impact one-on-one marketing campaigns. AI is ingrained in the fabric of Haptik with over a decade of AI-powered innovation helping 500+ enterprises deliver superior customer experiences. We’ve processed 10B+ interactions, and 10M+ transactions, and the biggest brands trust us to handle scale and deliver business value. Our cutting-edge NLP engine is the cornerstone of helping enterprises automate the most complex customer engagement journeys with confidence and offer richer conversational experiences. Haptik’s product suite boasts two key lines of products – Interakt & Contakt.

Kissflow

Kissflow is a low-code application development platform that brings business users and IT closer to simplifying work management and dramatically accelerating digital transformation.

It is the only low-code platform built for multiple personas has the right blend of features to be both simple and powerful, and allows IT leaders full governance. Organizations can create the widest variety of applications, from simple workflows and project boards to complex organization-wide solutions.

Twilio Segment

Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed. More than 20,000 companies use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.

Venue

Venue Details Coming Soon!

Who Attended

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