Chief Customer Experience Officer Summit (CCXO)

Orchestrating a Culture of Customer Experience Excellence

Singapore | PARKROYAL COLLECTION Marina Bay | 25 October 2023 | #ChiefCX

Event starts in:

Days
Hours
Minutes
Seconds
The event has started!

Overview

In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer (CCXO) is to align departments with a customer-centric culture and build unprecedented customer relationships.

Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges CCXOs are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.

See who’s attending this year HERE.

Exclusively for C-Suite executives from Brands. All participants are required to prove their level of seniority to validate their passes. Register Now!

Speakers
0 +
C-Suites Attendees
0 +
Hours of Networking & Deep-Dive Sessions
0 +
Concurrent Summits
0

Previous Speakers

Tom Blackman
Head of Global Accounts, Asia Pacific & Japan, Zendesk
[Software Development]
Lino Ahlering
Chief Customer Officer, Daraz (Alibaba Group)
[E-Commerce]
Pamela Choong
Head of Customer Experience, JTC
[Government Administration]
Kean Yew Lim
Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
[Food & Beverage Services]
Andrea Linander
Group Customer Experience Lead, bolttech
[Insurance]
Fabian Lua
Chief Product Officer, LINE MAN
[IT & Services]
Upma Vermani
Director, Membership Performance, Adidas
[Sporting Goods]
Kailash Joshi
Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
[Pharmaceutical]
Kaisen Wang
Director, Product & Design, Flash Coffee
[Food & Beverage Services]
Sarindar Kaur Frost
Head of Customer Experience, SEA, Maersk
[Transport & Logistics]
Bharati Amarnani
Vice President, Customer Support & Product Operations, Coda Payments
[FinTech]
Jed Casey
Global Experience Strategy & Design Lead, Roche
[Biotechnology Research]
Babul Balakrishnan
Head of Customer Experience Operations, Thunes
[FinTech]
Aakrit Vaish
Co-founder & CEO, Haptik
[Software Development]
Jimmy Pak
Staff Solutions Engineer, Twilio Segment
[IT & Services]

Sponsors

Venue

PARKROYAL COLLECTION Marina Bay, Garden Ballroom (Level 1)

6 Raffles Blvd, Singapore 039594

Upon entering the main hotel entrance on Raffles Blvd, make a right when you can see concierge in front of you and continue walking to the end of the corridor. On your left, you’ll come across a glass door. Enter through this door, and you’ll find the registration desk directly in front of you.

If you require assistance, please do not hesitate to contact us at +65 85043354.

Who Attended

Other events you might be interested in

Uncork Insights: Zero-Party Data Mastery for B2C Marketers

Executive Wine Tasting Hosted by Marigold | Amsterdam

Stop Broken Customer Journeys – Discover How Optimove, Gartner’s 2024 Visionary Leader, Drives Seamless Engagement

Private Executive Luncheon Hosted by Optimove | London

Aged to Perfection: Building Lasting Customer Loyalty

Executive Wine Tasting @ New Street Wine hosted by Marigold | London