Chief Customer Experience Officer Summit

Building a Culture of Customer Service Excellence

Singapore | 28 October 2022 | #ChiefCX

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Overview

In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer is to align departments with a customer-centric culture and build unprecedented customer relationships. Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.

Exclusively for C-Suite executives from Brands. All the participants are required to prove their level of seniority to validate their passes.

Interested in Marketing Technology? Join The MarTech Summit Singapore taking place the day before on 27th October.

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Confirmed Speakers

Akhil Bhan
Group Head of Customer Experience, DBS Bank
[Banking]
Caroline Leong
Chief Customer Officer, TEEG
[Entertainment Providers]
Jeremy CG Yeo
Government Chief Experience Officer, Public Service Division (Singapore)
[Government Administration]
Venaig Solinhac
SVP & Chief Marketing Officer, Re-Foods, Olam
[Food and Beverage Services]
Jason Huan
Chief Marketing Officer, Endowus
[Financial Services]
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
[Insurance]
Melisa Teoh
Chief Operating Officer, MyDoc
[Hospitals and Health Care]
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
[Banking]
Ramesh Yadav
Chief Marketing & Growth Officer, Baidyanath Group
[Manufacturing]
Tom Mouhsian
Principal Analyst, Customer Experience (APAC), Forrester
[Research Services]
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]

Previous Sponsors

PARKROYAL COLLECTION Marina Bay, 6 Raffles Blvd, Singapore 039594

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