Tom is a principal analyst based in Singapore, serving customer experience (CX) professionals across Asia Pacific. His research mainly focuses on the role of customer experience in driving business growth and differentiation. In addition, Tom provides technical skills training and advisory on how to collaborate, design, and then wire customer experience to financial performance results, thus helping companies to prioritize their efforts and build a stronger business case for CX transformations.

Jerome has over 20 years of global innovation consulting experience and is passionate about helping clients be future fit. Through an in-depth understanding of where their business is, addressing the challenges end users face, and confronting the constantly shifting business and technology landscape, Jerome partners with clients to create implementable strategies that help them prepare and build their future. Jerome has experience working across industries ranging from retail and hospitality, real estate, and finance to healthcare and education. Jerome believes in supporting the growth of the futures of designers and creative practitioners. He has spent over 7 years teaching design thinking and creative problem-solving at the graduate level at The New School Parsons of Design’s Strategic Design and Management Program. Jerome serves on the advisory board of Forbes Ignite and PMDA [Parkinson’s and Movement Disorder Alliance].