Hi CX leaders!
Thank you for being part of our global CXO Innovation community.
We want to invite you to participate in our CXO Deep Dive Interview video series to share your stories and insights on the Customer Experience topics.
What to say?
In the 5-minute interview, we want to ask you:
1. What specific area of CX does your organisation or expertise primarily centre around?
- CX overall (customer journey mapping, engagement, VoC & UX design)
- Customer insights gathering
- Data-driven decision making
- Consistency, retention and ethical practice
- Other specific domain
2. Choose 1-2 questions to answer:
- How do you pick the right channel to communicate effectively with your customers?
- What are the fundamental metrics that we should look at to monitor CX?
- With more consumers being conscious of their data being shared, how do you overcome this?
- How does employee experience directly effect customer experience?
Why join this?
This is a great opportunity to share your insights and stories with like-minded C-Suite & CX professionals around the world!
Where will it be posted?
The video series will be published in our Content Library, YouTube Channel & social media. We will also transcribe your recording into an article post, so your stories will be shared in a written format!
Yes, I’m Interested!
If you would like to join, please directly email Jabin (jbwang@themartechsummit.com) with your Name, Job title, Company & Questions you want to answer.
We will then schedule a call & recording with you online.
We are looking forward to hearing your stories!
