In a conventional setup, isolated departments operating in silos can sometimes overlook a crucial aspect of their business: the customer. The Chief Customer Experience Officer plays a vital role in fostering a customer-centric culture by aligning departments and cultivating unparalleled customer relationships. Join us at this summit to explore how companies are structuring and optimising their customer experience functions. Delve into the contemporary challenges that Chief Customer Experience Officers prioritise, gain insights into their approaches to measuring customer experience, and uncover the significance of employee experience as a pivotal factor.
This exclusive event is specifically tailored for esteemed C-Suite executives representing renowned brands. To ensure the caliber of attendees, all participants are kindly requested to provide proof of their seniority in order to validate their passes.