Chief Customer Experience Officer Summit, London

Salesforce

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies – cloud, mobile, social, voice, and artificial intelligence – to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments. It gives these teams a single, shared view of their customers so they can work together to build lasting, trusted relationships and deliver the personalised experiences their customers expect. Salesforce is committed to a set of core values – trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

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Tealium

Tealium connects customer data– spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium empowers companies to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub encompasses tag management, an API hub, a customer data platform with machine learning, and data management solutions that make customer data more valuable, actionable, and secure. Over 1,000 businesses worldwide trust Tealium to power their customer data strategies.

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Adobe

Company description: Creativity is in our DNA. Our game-changing innovations are redefining the possibilities of digital experiences. We connect content and data and introduce new technologies that democratise creativity, shape the next generation of storytelling and inspire entirely new categories of business.

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Braze

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands like Citi, Burger King, Sephora, Disney, Telstra & Skyscanner foster human connection across email, mobile, SMS, and web. Named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms, Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore.

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ServiceNow

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.

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ON24

ON24 is on a mission to transform the way marketers market, powering the live, always-on and personalised experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

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Google

Google Marketing Platform helps you plan, buy, measure and optimise digital media and customer experiences in one place. Google Marketing Platform helps you deliver more relevant and effective marketing, while ensuring that you respect your customers’ privacy and give them control over their data.

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SAP

As the market leader in enterprise application software, SAP is helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains.

Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference worldwide.

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Asana

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 100,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky and Under Armour rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

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monday.com

monday.com is a work operating system (Work OS) where organizations of any size can create the tools and processes they need to manage every aspect of their work. From planning marketing campaigns, cross-functional projects and aligning teams to OKRs, by combining building blocks, like apps automations and integrations, teams can build or customize the workflows of their dreams.

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Haptik

At Haptik, our singular mission is to help brands streamline customer communications with our Generative AI-powered omnichannel Conversational CRM, which drives faster issue resolution, a unified support experience, and high-impact one-on-one marketing campaigns. AI is ingrained in the fabric of Haptik with over a decade of AI-powered innovation helping 500+ enterprises deliver superior customer experiences. We’ve processed 10B+ interactions, and 10M+ transactions, and the biggest brands trust us to handle scale and deliver business value. Our cutting-edge NLP engine is the cornerstone of helping enterprises automate the most complex customer engagement journeys with confidence and offer richer conversational experiences. Haptik’s product suite boasts two key lines of products – Interakt & Contakt.

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Zendesk

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.

Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. The company was conceived in Copenhagen, Denmark and today operates in more than 20 countries around the world.

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Forrit

Forrit – the next-generation Azure Content Management System that helps you create exceptional online customer experiences.

Their easy-to-use CMS lets you build and edit your website with minimal tech skills. With a host of security and audit features built-in, Forrit will help you reduce risk and comply with regulations.
For more information, visit LinkedIn, X.

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Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand.

Over 13,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

To learn more, please visit Qualtrics.

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Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

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Storyteq

StoryTeq’s revolutionary Creative Automation is enabling major brands around the world to deliver more high-quality content to every channel and market, faster than ever before. That’s premium video, digital, statics and print content, all created in a matter of seconds from our dynamic templates.

And with their Forrester®-recognised ActiveDAM module, local teams can now adopt, adapt, download and distribute hyper-relevant, localised marketing specific to their unique audiences, connecting marketing operations and ensuring brand consistency in every location.

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Moengage

Moengage is an insights-led customer engagement platform, trusted by more than 1,200 global consumer brands such as Deutsche Telekom, Soundcloud, Travelodge, Unilever, and more. MoEngage empowers marketers and product owners with insights into customer behaviour and the ability to act on those insights to engage customers across the web, mobile, email, social and messaging channels. Consumer brands across 35 countries use MoEngage to send more than 50 billion messages to engage 900 million users every month.

For more information, visit LinkedIn, X, Facebook, Instagram.

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Treasure Data

Treasure Data CDP helps enterprises use all of their customer data to improve campaign performance, achieve operational efficiency, and drive business value with connected customer experiences. Headquartered in Mountain View, CA, Treasure Data is trusted by hundreds of Fortune 500 and Global 2000 companies.

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Monsido

Monsido powered by CivicPlus® is a leading website governance and optimization solution designed to enable organizations to deliver a superior and inclusive user experience. The Monsido Platform includes a cohesive suite of tools for website accessibility, quality assurance, brand and content compliance, and more.

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Kissflow

Kissflow is a low-code application development platform that brings business users and IT closer to simplifying work management and dramatically accelerating digital transformation.

It is the only low-code platform built for multiple personas has the right blend of features to be both simple and powerful, and allows IT leaders full governance. Organizations can create the widest variety of applications, from simple workflows and project boards to complex organization-wide solutions.

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Twilio Segment

Segment is a customer data platform (CDP) that helps companies harness first-party customer data. Our platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed. More than 20,000 companies use Segment to make real-time decisions, accelerate growth, and deliver compelling user experiences.

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Marigold

MarigoldTM solutions, Cheetah Digital and Selligent help B2C marketers and industry-leading retailers in the UK and EMEA create lasting customer trust and drive brand revenue outcomes by bringing custom and personalised content to every customer.

Cheetah Digital helps marketers develop lasting, one-to-one customer relationships through enterprise-grade solutions that span the customer lifecycle—from accelerating acquisition with zero-party data to deepening engagement to building lifelong loyalty.

Selligent helps B2C marketers establish long-lasting customer relationships with a flexible, cross-channel marketing platform with localised solutions, partners, and support throughout Europe.

Marigold’s approach to relationship marketing stands alone in a world of one-size-fits-all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty. And, with a team of strategists that provide insights into what’s working, what’s not, and what’s changing in your industry, you can maximise ROI at every step.

Great marketing isn’t just about conversion but genuine connection. Learn why 40,000 businesses worldwide trust Marigold as the foundation they need to help relationships take root.

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Cielo

Cielo is a Global Talent Partner that helps you find and inspire your unfair share of talent to deliver stellar customer experiences .

They help you change and keep ahead of the curve through talent strategy, employer brand, digital, DEI and change management – effectively turning that talent into bottom-line advantage.

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Team ITG

They are the Inspired Thinking Group: one vision, powered by two engines.

Team ITG – their end-to-end creative services, covering everything from strategy, CRM and digital activation to creative production, photography and video.

Storyteq – their game-changing marketing technology, harnessing cutting-edge Creative Automation.

Together, Team ITG is transforming marketing for their global clients.

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BCG Boston Consulting Group

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

BCG was the pioneer in business strategy when it was founded in 1963. Today, they work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organisations to grow, build sustainable competitive advantage, and drive positive societal impact.

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EPAM

EPAM is a leading digital transformation services and product engineering company. The multi-disciplinary teams combine business expertise with design thinking, backed by deep roots in world-class engineering. EPAM collaborates with its customers to deliver next-gen solutions that turn complex business challenges into real business values and outcomes.

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Ipsos

Ipsos CX are the Global research professionals specialising in customer experience.

At our core we run operationalised Voice of the Customer programmes using best in class technology. Our service-led team bring analytics, insight and CX advisory expertise at the right time and pace to support your CX maturity, capability, capacity and budgets.

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Chief Customer Experience Officer Summit

Mastering Customer Experience: Empowering the Journey to Excellence

London | 15 May 2024 | #ChiefCX

Event starts in:

Overview

Previous Speakers

Katya Denike

Deborah Knight

Sophie Howard

Nefertiti Alfa

Felipe Hillard

Supratim Biswas

Shane Rae

Jamie Thorpe

Zohaib Razvi

Beatriz Montoya

Vanessa Leyshon

Duncan McCombie

Sue Mountford

Previous Sponsors