Event Speakers

Katya Denike
Chief Product Officer, Holland & Barrett
[Retail]
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
[Banking]
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
[Insurance]
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Sue Mountford
CEO, TeamITG
[Software Development]

chief-customer-experience-summit-singap

Event Speakers

Tom Blackman
Head of Global Accounts, Asia Pacific & Japan, Zendesk
[Software Development]
Lino Ahlering
Chief Customer Officer, Daraz (Alibaba Group)
[E-Commerce]
Pamela Choong
Head of Customer Experience, JTC
[Government Administration]
Zhu Kuang Lee
Chief Digital, Data & Innovation Officer, HSBC
[Banking]
Veema Ramsing
Chief Transformation Officer, Munich Re
[Insurance]
Zori Zafirova
Chief Operating Officer, Daraz
[E-Commerce]
Kean Yew Lim
Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
[Food & Beverage Services]
Ingo Laubender
Chief People Officer, foodpanda
[Internet Marketplace Platforms]
Nathan Sri
Executive Director, Work Experience, JLL
[Real Estate]
Andreas Kurz
Global Head of Digital Transformation, Alfagomma Group
[Manufacturing]
Andrea Linander
Group Customer Experience Lead, bolttech
[Insurance]
Fabian Lua
Chief Product Officer, LINE MAN
[IT & Services]
Upma Vermani
Director, Membership Performance, Adidas
[Sporting Goods]
Kailash Joshi
Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
[Pharmaceutical]
Kaisen Wang
Director, Product & Design, Flash Coffee
[Food & Beverage Services]
Sarindar Kaur Frost
Head of Customer Experience, SEA, Maersk
[Transport & Logistics]
Bharati Amarnani
Vice President, Customer Support & Product Operations, Coda Payments
[FinTech]
Jed Casey
Global Experience Strategy & Design Lead, Roche
[Biotechnology Research]
Babul Balakrishnan
Head of Customer Experience Operations, Thunes
[FinTech]
Arvind Mathur
Chief Information Officer, Kellogg
[FMCG]
Anna Kudryavtseva
Principal, Healthcare Transformation Services, Philips
[Healthcare]
Alp Altun
Chief Business Applications Officer, Prudential plc.
[Insurance]
Able Cheong
Chief Transformation Officer, RE&S Enterprises
[Food & Beverage Services]
Siddharth Ravichandran
Group Chief Technology Officer, BigPay
[FinTech]
Clarie Kwa
Head of Strategy, Regional Bancassurance, DBS Bank
[Banking]
Adam Masters
Director, Data & Analytics Transformation, L’Oréal
[Personal Care Product Manufacturing]
Qanit Al-Syed
Director, Engineering, Liberty Mutual – Asia
[Insurance]
Aarti Nagarajan
Global Head of Digital New Business Models & Innovation, Shell
[Oil & Gas]
Neha Ahuja
Executive Director, Digital Channels, Bank of Singapore
[Banking]
Paul McNamara
Head of Group Transformation, Woolworths Group
[Retail]
Aakrit Vaish
Co-founder & CEO, Haptik
[Software Development]
Daniel Iversen
Head of Revenue Solutions, APAC, Asana
[Software Development]
Katya Denike
Chief Product Officer, Holland & Barrett
[Retail]
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Vivek Amarnani
Director, Digital & Technology, The HEINEKEN Company
[Food & Beverage Services]
Jon Townsend
Chief Information Officer, National Trust
[Non-profit Organizations]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nina Tatsiy
Regional Transformation Lead, BAT
[Tobacco Manufacturing]
Martin Pilkington
Head of Change & Transformation, Travelopia
[Travel]
Jimmy Pak
Staff Solutions Engineer, Twilio Segment
[IT & Services]
Rakesh Nandakumar
Senior Director, SEA, Kissflow
[Software Development]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Claudia Nicholls
Chief Customer Officer, Simplyhealth
[Wellness & Fitness Services]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
[Banking]
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
[Insurance]
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Nick Young
Chief Digital & Innovation Officer, President OKdo, RS Group
[Appliances, Electrical & Electronics Manufacturing]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Alison Court
Chief Transformation Officer, Oxfam UK
[Non-profit Organizations]
Simon Heywood
VP Strategic Transformation – RS Digital & Innovation, OKdo
[Appliances, Electrical, and Electronics Manufacturing]
Uli Kleinsteuber
Chief Transformation Officer, Allen & Overy
[Legal Services]
James Maunder
Chief Information Officer, The London Clinic
[Hospitals and Health Care]
Shamshad Ali
Chief Transformation & Strategy Officer, Vanquis Banking Group
[Financial Services]
Sue Mountford
CEO, TeamITG
[Software Development]
Simon Carpenter
RISE with SAP Programs and Demand, SAP
[Software Development]
Phil Eayres
Chief Strategy Officer, TalkTalk
[Telecommunications]
Edel Christie
Chief Transformation Officer, Arcadis
[Civil Engineering]
Linda McBain
Chief Digital Officer, Save the Children UK
[Non-Profit Organisations]
Chris Ward
Group Chief Transformation Officer, McBride
[Manufacturing]
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
[Insurance]
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
[Banking]
Chris Diamond
Head of Transformation, Rathbones Group
[Financial Services]
Tracey Jessup
Chief Transformation Officer, De Montfort University
[Higher Education]
Jet Lali
Chief Digital Officer, State Street Global Advisors
[Financial Services]
Richa Jha
Chief Transformation Officer, Anthesis
[Environmental Services]
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]
Sushmita Banerjee
Managing Director & Senior Partner, Global Leader – Strategy Business, Boston Consulting Group
[Business Consulting and Services]
Tom Mouhsian
Principal Analyst, Forrester Research
[Research Services]
Simon Wintels
Partner, McKinsey & Company
[Business Consulting & Services]
David Harling
Managing Director, APAC, MoneySmart
[Financial Services]
Amine Abidi
Expert Associate Partner, McKinsey & Company
[Business Consulting & Services]
Deepapriya Velumani
Global Innovation Director, GSK
[Pharmaceuticals]
Alex Cringle
Chief Product Officer Stashaway
[Financial Services]
Beth Chim
Head of Enterprise Sales, Business Messaging, APAC, Meta
[Software Development]
Jacqueline Alexis Thng
Partner, Prophet
[Business Consulting and Services]
Joey Tan
Head of Customer Experience, GXS Bank
[Financial Services]
Prashant Aggarwal
President & Chief Commercial Officer, Hyphen Group
[Financial Services]
Andrew Baisley
Head of SEA & Channel Partnerships, APAC, Asana
[Software Development]
Kian Foh Tian
Deputy CEO & Group COO, Collectius
[FinTech]
Akhil Bhan
Group Head of Customer Experience, An Institutional Banking Group
[Banking]
Shoko Suzuki
Chief Transformation Officer | Head of New Business and ESG, Unilever Marketplace
[Consumer Goods]
Clifton Phua
Chief Technology Officer, Digital Systems, ST Engineering
[Industrial Machinery Manufacturing]
Adam Chee
Chief, Smart Health Leadership Centre Institute of Systems Science, National University of Singapore
[Professional Training & Coaching]
Peter Bentley
Chief Innovation Officer, Aon
[Financial Services]
Alan Ting
CDTO | Director, Innovation & Digital Transformation, NTUC Learning Hub
[Professional Training & Coaching]
Bala Chandrasekaran
Chief Digital Officer – Asia / MD – Digital Strategy & Transformation, Marsh
[Insurance]
Jan Wuppermann
Chief Digital Officer Asia-Pacific, NTT Ltd. Asia Pacific
[IT & Services]
David Pang
Chief Transformation Officer, SPH Media
[Newspapers]
Cynthia Lim
Commercial Transformation Leader, Asia Pacific, Avon
[Personal Care Product Manufacturing]
Troy Barnes
Group Chief Transformation Officer, FWD Insurance
[Insurance]
Alan Wong
Senior Director, IT Transformation & Operations, St Luke’s ElderCare Ltd
[Non-profit Organisations]
Edmas Neo
VP, Group Transformation Office, Mandai Wildlife Group
[Travel Arrangements]
Daryl Li
Global Transformation & Solutions Director, The Estée Lauder Companies Inc.
[Personal Care Product Manufacturing]
Caroline Leong
Chief Customer Officer, TEEG
[Entertainment Providers]
Jeremy CG Yeo
Government Chief Experience Officer, Public Service Division (Singapore)
[Government Administration]