Chief Customer Experience Officer Roundtable - Meta

Boosting Customer Experience (CX) through messaging to thrive in the digital-first world

October 2022 | PARKROYAL COLLECTION Marina Bay | #ChiefCX

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Overview

  • How organizations can drive better CX in a more resilient, and agile manner in an increasingly digital world. What is the role of business and marketing stakeholders in driving success?
  • What are the common challenges in driving effective CX and how to overcome them through technologies like business messaging?
  • How are enterprises communicating with customers and prospects at a time where phone, emails and SMS are facing increased regulatory pressure?
  • How can enterprises effectively leverage business messaging to elevate customer journeys, delight customers and provide ongoing support?
  • Please contact us at lduan@cxoinnovation.com for more information.

    Event Agenda

    Speaker

    Beth Chim

    Head of Enterprise Sales, Business Messaging

    Our Sponsors

    SAP

    As the market leader in enterprise application software, SAP is helping companies of all sizes and in all industries run better by redefining ERP and creating networks of intelligent enterprises that provide transparency, resiliency, and sustainability across supply chains.

    Their end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference worldwide.

    Monsido

    Monsido powered by CivicPlus® is a leading website governance and optimization solution designed to enable organizations to deliver a superior and inclusive user experience. The Monsido Platform includes a cohesive suite of tools for website accessibility, quality assurance, brand and content compliance, and more.