Event Speakers
Katya Denike
Chief Product Officer, Holland & Barrett
[Retail]
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
[Banking]
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
[Insurance]
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Sue Mountford
CEO, TeamITG
CEO of Team ITG services, Sue is one of nine founding members and a passionate ambassador for the company’s tech, talent and particularly their exceptional customer service, which sits at the heart of everything they do. Embodying Team ITG’s culture of fun, openness and unwavering dedication, Sue’s hands-on approach is reflected in the outstanding levels of service delivered to numerous global clients, including the likes of GSK, Heineken, PUMA, Renault, SKY and KFC, to name just a few. Instrumental in building those relationships, Sue leads Team ITG’s charge in business development, presenting their unique and disruptive offering to some of the world’s most recognisable brands – with no plans to slow down!
Sue Mountford
CEO, TeamITG
[Software Development]
chief-customer-experience-summit-singap
Event Speakers
Tom Blackman
Head of Global Accounts, Asia Pacific & Japan, Zendesk
Tom is a seasoned professional with nearly two decades of experience in the customer experience and SaaS industries. Currently at Zendesk, he serves as the leader of the Global Accounts business for APAC and Japan. In this role, Tom collaborates with large multinational organizations, guiding them towards achieving their CX goals.
Throughout his career, Tom has honed his expertise in developing and executing impactful CX initiatives. With his wealth of knowledge, he is able to provide valuable guidance and support to organizations in their journey towards delivering exceptional customer experiences.
Tom Blackman
Head of Global Accounts, Asia Pacific & Japan, Zendesk
[Software Development]
Lino Ahlering
Chief Customer Officer, Daraz (Alibaba Group)
[E-Commerce]
Pamela Choong
Head of Customer Experience, JTC
[Government Administration]
Zhu Kuang Lee
Chief Digital, Data & Innovation Officer, HSBC
[Banking]
Veema Ramsing
Chief Transformation Officer, Munich Re
[Insurance]
Zori Zafirova
Chief Operating Officer, Daraz
[E-Commerce]
Kean Yew Lim
Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
Kean Yew Lim
Head of Social Media & Consumer Engagement, Asia Pacific, The Coca-Cola Company
[Food & Beverage Services]
Ingo Laubender
Chief People Officer, foodpanda
[Internet Marketplace Platforms]
Nathan Sri
Executive Director, Work Experience, JLL
[Real Estate]
Andreas Kurz
Global Head of Digital Transformation, Alfagomma Group
[Manufacturing]
Andrea Linander
Group Customer Experience Lead, bolttech
[Insurance]
Fabian Lua
Chief Product Officer, LINE MAN
[IT & Services]
Upma Vermani
Director, Membership Performance, Adidas
[Sporting Goods]
Kailash Joshi
Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
Kailash Joshi
Director, Customer Engagement & Business Intelligence, Global Emerging Markets, GSK
[Pharmaceutical]
Kaisen Wang
Director, Product & Design, Flash Coffee
[Food & Beverage Services]
Sarindar Kaur Frost
Head of Customer Experience, SEA, Maersk
[Transport & Logistics]
Bharati Amarnani
Vice President, Customer Support & Product Operations, Coda Payments
[FinTech]
Jed Casey
Global Experience Strategy & Design Lead, Roche
[Biotechnology Research]
Babul Balakrishnan
Head of Customer Experience Operations, Thunes
[FinTech]
Arvind Mathur
Chief Information Officer, Kellogg
[FMCG]
Anna Kudryavtseva
Principal, Healthcare Transformation Services, Philips
[Healthcare]
Alp Altun
Chief Business Applications Officer, Prudential plc.
[Insurance]
Able Cheong
Chief Transformation Officer, RE&S Enterprises
[Food & Beverage Services]
Siddharth Ravichandran
Group Chief Technology Officer, BigPay
[FinTech]
Clarie Kwa
Head of Strategy, Regional Bancassurance, DBS Bank
[Banking]
Adam Masters
Director, Data & Analytics Transformation, L’Oréal
[Personal Care Product Manufacturing]
Qanit Al-Syed
Director, Engineering, Liberty Mutual – Asia
[Insurance]
Aarti Nagarajan
Global Head of Digital New Business Models & Innovation, Shell
[Oil & Gas]
Neha Ahuja
Executive Director, Digital Channels, Bank of Singapore
[Banking]
Global Omnichannel Lead, ViiV Healthcare
Paul McNamara
Head of Group Transformation, Woolworths Group
[Retail]
Aakrit Vaish
Co-founder & CEO, Haptik
[Software Development]
Daniel Iversen
Head of Revenue Solutions, APAC, Asana
Daniel Iversen is a senior leader in the tech space with more than 15 years of experience in building and leading teams. Consulting around modern/future of work, innovation, corporate culture, productivity, and collaboration, Daniel Iversen is helping teams and individuals find purpose, reduce stress, and work with impact. He has worked with startups as well as larger corporations across Europe and Asia, with responsibilities ranging across sales, consulting and general management.
Daniel is working for Asana, a collaborative work management platform that is re-imagining how work gets done and who has built a platform for millions of teams and companies to work together more effortlessly to achieve their goals. At Asana, he works as one of the first employees in the APAC HQ in Sydney to help build the business out and bring a new way of working to companies across the region.
Daniel Iversen
Head of Revenue Solutions, APAC, Asana
[Software Development]
Katya Denike
Chief Product Officer, Holland & Barrett
[Retail]
Deborah Knight
Chief Customer Experience Officer, Doctify
[Wellness & Fitness Services]
Vivek Amarnani
Director, Digital & Technology, The HEINEKEN Company
[Food & Beverage Services]
Jon Townsend
Chief Information Officer, National Trust
[Non-profit Organizations]
Sophie Howard
Head of Customer Experience, Mitie
[Facilities Services]
Nina Tatsiy
Regional Transformation Lead, BAT
[Tobacco Manufacturing]
Martin Pilkington
Head of Change & Transformation, Travelopia
[Travel]
Jimmy Pak
Staff Solutions Engineer, Twilio Segment
[IT & Services]
Rakesh Nandakumar
Senior Director, SEA, Kissflow
Rakesh heads sales in the SEA region at Kissflow, a leading low-code app development platform. As a skilled operations practitioner, Rakesh has extensive knowledge of operations, workplace technologies, and work management. He also actively contributes to various business and technology platforms. His deep domain expertise has helped him implement numerous initiatives that have increased efficiency and improved customer satisfaction and revenue growth.
Rakesh Nandakumar
Senior Director, SEA, Kissflow
[Software Development]
Nefertiti Alfa
B2B CBDT Chief Insights & Experience Officer, Shell
[Oil & Gas]
Claudia Nicholls
Chief Customer Officer, Simplyhealth
[Wellness & Fitness Services]
Felipe Hillard
Chief Client & Product Officer, The Bank of London
[Banking]
Supratim Biswas
Chief Revenue Officer, WiredScore
[Real Estate]
Shane Rae
Director of Courses & Content, Oxford University Press
[Book & Periodical Publishing]
Jamie Thorpe
Head of Experience Management, Ipsos
[Market Research]
Zohaib Razvi
Head of Customer Experience, Colliers
[Real Estate]
Beatriz Montoya
Chief Operating Officer, Simply Business
[Insurance]
Vanessa Leyshon
Chief Customer Experience Officer, Junior Adventures Group UK
[Education Administration Programs]
Nick Young
Chief Digital & Innovation Officer, President OKdo, RS Group
[Appliances, Electrical & Electronics Manufacturing]
Duncan McCombie
Group CEO, YES Energy Solutions CIC
[Environmental Services]
Alison Court
Chief Transformation Officer, Oxfam UK
[Non-profit Organizations]
Simon Heywood
VP Strategic Transformation – RS Digital & Innovation, OKdo
[Appliances, Electrical, and Electronics Manufacturing]
Uli Kleinsteuber
Chief Transformation Officer, Allen & Overy
[Legal Services]
James Maunder
Chief Information Officer, The London Clinic
[Hospitals and Health Care]
Shamshad Ali
Chief Transformation & Strategy Officer, Vanquis Banking Group
[Financial Services]
Sue Mountford
CEO, TeamITG
CEO of Team ITG services, Sue is one of nine founding members and a passionate ambassador for the company’s tech, talent and particularly their exceptional customer service, which sits at the heart of everything they do. Embodying Team ITG’s culture of fun, openness and unwavering dedication, Sue’s hands-on approach is reflected in the outstanding levels of service delivered to numerous global clients, including the likes of GSK, Heineken, PUMA, Renault, SKY and KFC, to name just a few. Instrumental in building those relationships, Sue leads Team ITG’s charge in business development, presenting their unique and disruptive offering to some of the world’s most recognisable brands – with no plans to slow down!
Sue Mountford
CEO, TeamITG
[Software Development]
Simon Carpenter
RISE with SAP Programs and Demand, SAP
[Software Development]
Phil Eayres
Chief Strategy Officer, TalkTalk
[Telecommunications]
Edel Christie
Chief Transformation Officer, Arcadis
[Civil Engineering]
Linda McBain
Chief Digital Officer, Save the Children UK
[Non-Profit Organisations]
Chris Ward
Group Chief Transformation Officer, McBride
[Manufacturing]
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
[Insurance]
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
[Banking]
Chris Diamond
Head of Transformation, Rathbones Group
[Financial Services]
Tracey Jessup
Chief Transformation Officer, De Montfort University
[Higher Education]
Jet Lali
Chief Digital Officer, State Street Global Advisors
[Financial Services]
Richa Jha
Chief Transformation Officer, Anthesis
[Environmental Services]
Alison Turner
Global Head of Client Experience, JLL
[Real Estate]
Sushmita Banerjee
Managing Director & Senior Partner, Global Leader - Strategy Business, Boston Consulting Group
Sushmita Banerjee
Managing Director & Senior Partner, Global Leader – Strategy Business, Boston Consulting Group
[Business Consulting and Services]
Tom Mouhsian
Principal Analyst, Forrester Research
Tom is a principal analyst based in Singapore, serving customer experience (CX) professionals across Asia Pacific. His research mainly focuses on the role of customer experience in driving business growth and differentiation. In addition, Tom provides technical skills training and advisory on how to collaborate, design, and then wire customer experience to financial performance results, thus helping companies to prioritize their efforts and build a stronger business case for CX transformations.
Tom Mouhsian
Principal Analyst, Forrester Research
[Research Services]
Simon Wintels
Partner, McKinsey & Company
[Business Consulting & Services]
David Harling
Managing Director, APAC, MoneySmart
[Financial Services]
Amine Abidi
Expert Associate Partner, McKinsey & Company
[Business Consulting & Services]
Deepapriya Velumani
Global Innovation Director, GSK
[Pharmaceuticals]
Alex Cringle
Chief Product Officer Stashaway
[Financial Services]
Beth Chim
Head of Enterprise Sales, Business Messaging, APAC, Meta
[Software Development]
Jacqueline Alexis Thng
Partner, Prophet
[Business Consulting and Services]
Joey Tan
Head of Customer Experience, GXS Bank
[Financial Services]
Prashant Aggarwal
President & Chief Commercial Officer, Hyphen Group
[Financial Services]
Andrew Baisley
Head of SEA & Channel Partnerships, APAC, Asana
[Software Development]
Kian Foh Tian
Deputy CEO & Group COO, Collectius
[FinTech]
Akhil Bhan
Group Head of Customer Experience, An Institutional Banking Group
[Banking]
Shoko Suzuki
Chief Transformation Officer | Head of New Business and ESG, Unilever Marketplace
Shoko Suzuki
Chief Transformation Officer | Head of New Business and ESG, Unilever Marketplace
[Consumer Goods]
Clifton Phua
Chief Technology Officer, Digital Systems, ST Engineering
[Industrial Machinery Manufacturing]
Adam Chee
Chief, Smart Health Leadership Centre Institute of Systems Science, National University of Singapore
Adam Chee
Chief, Smart Health Leadership Centre Institute of Systems Science, National University of Singapore
[Professional Training & Coaching]
Peter Bentley
Chief Innovation Officer, Aon
[Financial Services]
Alan Ting
CDTO | Director, Innovation & Digital Transformation, NTUC Learning Hub
[Professional Training & Coaching]
Bala Chandrasekaran
Chief Digital Officer - Asia / MD - Digital Strategy & Transformation, Marsh
Bala Chandrasekaran
Chief Digital Officer – Asia / MD – Digital Strategy & Transformation, Marsh
[Insurance]
Jan Wuppermann
Chief Digital Officer Asia-Pacific, NTT Ltd. Asia Pacific
[IT & Services]
David Pang
Chief Transformation Officer, SPH Media
[Newspapers]
Cynthia Lim
Commercial Transformation Leader, Asia Pacific, Avon
[Personal Care Product Manufacturing]
Troy Barnes
Group Chief Transformation Officer, FWD Insurance
[Insurance]
Alan Wong
Senior Director, IT Transformation & Operations, St Luke’s ElderCare Ltd
[Non-profit Organisations]
Edmas Neo
VP, Group Transformation Office, Mandai Wildlife Group
[Travel Arrangements]
Daryl Li
Global Transformation & Solutions Director, The Estée Lauder Companies Inc.
[Personal Care Product Manufacturing]
Caroline Leong
Chief Customer Officer, TEEG
[Entertainment Providers]
Jeremy CG Yeo
Government Chief Experience Officer, Public Service Division (Singapore)
[Government Administration]